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The 3 Essential Masteries of a Hospitality Leader

October 6, 2016

By: Mark Testa

Hospitality is centered on creating a memorable experience for guests. Whether it’s a getaway to a luxury resort, a business trip, an evening of fine dining, or even just a cup of coffee, people are willing to pay for experiences that make them feel some sort of positive emotion.

Leaders in the hospitality business are responsible not only for understanding customers and ensuring their expectations are met, but also empowering, inspiring, and mobilizing the staff that serves them. In the San Diego State Hospitality & Tourism (HTM) Master’s Program, we teach three dimensions of hospitality leadership:

Context Mastery

First, a hospitality leader must master the business. Profitability, operations, management, metrics—these are all prerequisites for success. The HTM Master’s Program coursework addresses the nuts and bolts of hospitality with a real-world perspective. The readings and lectures are meant as a springboard for our students to go out and apply their knowledge. Instead of a traditional thesis, the program culminates with a capstone project in which you work with your organization’s management and your colleagues to execute an impactful organizational change.

Relationship Mastery

Relationships are especially critical in a service-oriented business like hospitality. You want your employees to be truly motivated to provide a high level of service. Our personality assessments and mentorship program will help you to master the art of building trust. Your mentor will provide ongoing feedback, so you can continually reflect on your development as a leader and begin to think about how you can spark meaningful change within your organization.

Self Mastery

How can you effectively lead other people before learning to lead yourself? The HTM Master’s Program instills invaluable concepts such as time management, conflict management, prioritization, and accountability. We also develop emotional intelligence, meaning your ability to understand and manage your emotions even in highly stressful situations.

Learn More About the HTM Master’s Program

The HTM Master’s program isn’t like other online master’s programs. We start our journey with a one-week orientation on our beautiful campus in San Diego. This introduction is geared toward identifying your strengths and weaknesses. The final week of the program is also held on-campus so that everyone can share their experience and progress. The remote curriculum in between is designed to be flexible, manageable, and personalized.

Sound like something you might be interested in? Check out the HTM Master’s Program Overview, and don’t be afraid to contact us with any questions you might have about the program.

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