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SDSU HTM Edge News

July 1, 2016

What Does Accountability Really Mean?

By: Brian Hughes The term “accountability” is used so frequently in the business world that it is often demoted to buzzword status. On the surface, accountability may seem like a given—a general awareness that everyone has. However, leaders must exemplify accountability with a deeper understanding of how it is directly related to culture, performance, and success.

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June 30, 2016

How to Manage the Many Different Personalities in Your Workplace

By: Ann Marie Kimble Camaraderie is a key element to success for any team, particularly in a customer service-driven industry like hospitality. It’s a beautiful thing when a team gels and understands each other, but that doesn’t always happen on its own. As a leader, it’s your job to set a common goal that everyone

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