Masters in Hospitality & Tourism Management | SDSU
SDSU HTM Edge News
July 1, 2016
What Does Accountability Really Mean?
By: Brian Hughes The term “accountability” is used so frequently in the business world that it is often demoted to buzzword status. On the surface, accountability may seem like a given—a general awareness that everyone has. However, leaders must exemplify accountability with a deeper understanding of how it is directly related to culture, performance, and success.
How to Manage the Many Different Personalities in Your Workplace
By: Ann Marie Kimble Camaraderie is a key element to success for any team, particularly in a customer service-driven industry like hospitality. It’s a beautiful thing when a team gels and understands each other, but that doesn’t always happen on its own. As a leader, it’s your job to set a common goal that everyone